These booking conditions (the “Booking Conditions”) are between the property owner / manager
(“we”, “us” and “our”) and the holidaymaker(s) who book our property (the “Property”). References
to “you” or “your” are references to the person making the booking (“Booking”) and all members of
the holiday party. Any Booking is subject to the conditions below. These Booking Conditions form
the basis of your contract with us so please read them carefully.
Nothing in these Booking Conditions affects your normal statutory rights.
1. Making your booking
To book the Property with us you should make the payment specified in the initial quote we email
to you (the “Quote”). If the Quote stipulates that you pay an initial deposit (the “Initial Deposit”)
followed by a balance payment (the “Balance”), you must make both payments within the time
periods specified. If the Quote asks you to make a payment in full, you must pay the full amount by
the due date. If the Quote specifies that any damage deposit (the “Damage Deposit”) and/or a
cleaning or other fee(s) (“Other Fee(s)”) is payable, you must also make that/those payment(s)
within the time period specified.
Once the Initial Deposit or full payment has been received, you will receive an email confirming
the Booking. The contract between us will only be formed when you receive the payment
confirmation email and is subject to these Booking Conditions.
You should carefully check the details of your Booking before making a payment, as well as the
confirmation email and inform us immediately of any errors or omissions.
2. Paying for your booking
Where you have only paid an Initial Deposit, you are required to send to us your payment for the
Balance and the Damage Deposit and/or Other Fee(s) within a certain period prior to the arrival
date specified in your Quote (the “Arrival Date”). If you fail to make a payment due to us in full
and on time we may treat your Booking as cancelled by you.
The Damage Deposit may be used for any repair and/or replacement of the Property, furnishings,
fixtures and fittings that are necessary after your stay. We will return the Damage Deposit to you
within 7 days following the inspection of the property, less any deductions in accordance with the
conditions listed above above. Any Cleaning Fee will be used to clean the Property, furnishings,
fixtures and fittings following your stay and is non-refundable. Any Other Fee(s)
will be described in the Quote and are non-refundable.
3. If you cancel or amend your Booking
If you need to cancel or amend your Booking you must write to us or email us as soon as possible.
A cancellation will not take effect until we receive confirmation in writing or via email from you.
The cancellation policy described in your Quote (“Cancellation Policy”) applies to your booking.
4. If we cancel or amend your booking
We would not expect to have to make any changes to your booking, but sometimes problems occur
and we do have to make alterations or, very occasionally cancel bookings.
If this does happen, we will contact you as soon as is reasonably practical and inform you of the
cancellation or the change to your Booking. If we cancel your Booking, we will refund you any fees
you have already paid to us. However, we will not be liable to refund you for any fees you may
have paid to any third party in connection with your holiday (including, without limitation, fees for
travel, entertainment, activities or insurance).
5. The Property
You can arrive at the Property after the time specified by us on the Arrival Date for your holiday
and you must leave by the time specified by us on the departure date we give you. We will let you
know these times by email.
If your arrival will be delayed, you must contact the person whose details are given on the booking
confirmation so that alternative arrangements can be made. If you fail to do so you may not be able
to gain access to the Property. If you fail to arrive by midday on the day after the Arrival Date and
you do not advise the contact of your anticipated late arrival we may treat the Booking as having
been cancelled by you and we shall be under no obligation to refund you for fees already paid to us.
See the Cancellation Policy.
6. Your obligations
You agree to comply with the regulations set out in any property manual provided to you and any
other regulations reasonably specified by us from time to time and ensure that they are observed by
all members of your party. You agree to keep and leave the Property and the furnishings, including
items such as kitchen equipment, crockery and glasses clean and in good condition.You agree not to cause any damage to the walls, doors, windows or any other part of the Property
nor to do anything that may be reasonably considered to cause a nuisance or annoyance to us or to
any other occupier of adjoining or neighbouring properties.
You agree to take all necessary steps to safeguard your personal property.
You agree to ensure that each member of your party is covered by comprehensive travel insurance
(including cancellation, flight delays, loss and damage to baggage and other property) and health
insurance (including evacuation and repatriation coverage).
You cannot allow more people to stay in the Property than expressly authorised, nor can you
significantly change the makeup of the party during your stay in the Property, nor can you take your
pet into the Property unless it shown on your booking form or detailed in other correspondence and
agreed with us in advance. If you do so, we can refuse to hand over the Property to you, or can
require you to leave it. We will treat any of these circumstances as a cancellation of the Booking by
you and we shall be under no obligation to refund you for fees already paid to us in those
circumstances. Any refund will be at our sole discretion.
You agree to allow us or any representative of ours access to the Property at any reasonable time
during your stay for the purpose of essential repairs or in an emergency.
Every effort has been made to ensure that you have an enjoyable and memorable holiday. If
however, you have any cause for complaint it is important that remedial action is taken as soon as
It is essential that you contact us if any problem arises so that it can be speedily resolved. It is often
extremely difficult (and sometimes impossible) to resolve difficulties properly unless we are
promptly notified. Discussion of any criticisms with us whilst you are in residence at the Property
will usually enable any shortcomings to be rectified straightaway. In particular, complaints of a
transient nature (for example, regarding preparation or heating of the Property) cannot possibly be
investigated unless registered whilst you are in residence.
If any complaint cannot be resolved during your holiday, you must write to us with full details
within 28 days of the end of it.
8. Our liability
Our maximum liability for losses you suffer as a result of us acting in breach of these terms and
conditions is strictly limited to the total fees you have paid for the Booking.
We shall not be liable for any losses which are not a foreseeable consequence of us breaking these
Booking Conditions. Losses are foreseeable where they could be contemplated by you and us at the
time your Booking is confirmed by us.
Your Booking is made as a consumer for the purpose of a holiday and you acknowledge that we
will not be liable for any business losses howsoever suffered or incurred by you.
We shall not be liable to you for any personal injury or damage to or loss of personal property,
except where the injury, damage or loss is caused by our negligence.
This does not exclude or limit in any way our liability for death or personal injury caused by our
negligence or for fraudulent misrepresentation; or for any matter for which it would be illegal for us
to exclude or limit, or attempt to exclude or limit, our liability.
The contract between you and us is governed by the law of England and Wales and we both agree
that any dispute, matter or other issue which arises between us will be dealt with by the Courts of
England and Wales.
You may not transfer your Booking or any rights and responsibilities under these Booking
Conditions to any other person, without our prior written consent.
If at any time any part of these Booking Conditions is held to be unenforceable for any reason under
any applicable law, that part shall be deemed omitted and the enforceability of the remaining parts
shall not in any way be affected by that omission.
These Booking Conditions, together with the Quote, the Cancellation Policy and our confirmation
email contain the entire agreement between us and you relating to the Booking and supersedes any
previous agreements, arrangements or discussions.